Email: accounts@kynd.com or peer support team@kynd.com.au or personal sarah@kynd.com.au or jaynie@kynd.com.au

Kynd is a Australian Private Company. first registered with the Government on 10th November 2016. Current registered place of business, 22 Honeysuckle Dr Newcastle NSW 2300. This doesn’t mean they operate from there. That’s just where the official government documents go. This location has changed a few times since registering with ASIC several years ago.

They like living and operating business near the beach. Starting from the Sunshine Coast, later moving to the Gold Coast, Queensland.

Their competition operate out of offices in the Capital cities for ease of access and professionalism. Kynd don’t publish their physical business address as done by leading competition. Probably due to operating from a house or apartment along the coast, away from the capital cities. Sometimes you need to visit their office for face contact. Kynd makes that a difficult, impossible thing to do.

Kynd don’t display neither a physical or postal address on their invoices. If you want to take legal action against them, the lawyer will charge you additional fees to try and track them down to issue court documents. Kynd will not issue receipts and ignore your requests for receipts. The law requires a receipt is issued for goods and services totally more than $75 and must be given when requested for values lesser than $75.

Does Kynd have insurance? Am I protected? Does Kynd insurance cover the disabled NDIS participants? Short answer, no. In effect, not the cover you are mislead into believing. Kynd has no cover for you! When you look closely, you soon discover the protection they mention is all about them. Not you.

Not sure where Kynd operates from. I do know they like sea and surf (Beach bums). I do know last year operated from a private home located on the Gold Coast, before that the Sunshine coast, now on the coast of New South Wales as a collection agency and connects vulnerable disabled NDIS participants with contractors. A large portion of NDIS support workers have little to no experience in assisting the disabled and get payed as much, if not more than a 1st year doctor. Go figure that one out! Perhaps Kynd should be like the professionals and operate from an office in the city and not near a beach. I would expect after 8 years, they would have gained a better status by migrating from a private home into a professional office.

The thing to keep in mind about Kynd is, they are nothing more than a collection agency that assists in connecting you with NDIS support workers. Recieving a 12% fee. This is not a guarantee of safety and protection for you the client, as they mislead you into believing. The NDIS warns against using such services as they don’t provide the dissabled the same level of protection as do the NDIS approved providers, such as Hireup. Kynd is NOT NDIS approved.

What happens if I am injured while under the care of a Kynd support worker?

From experience it’s not worth reporting to Kynd an injury as they will take no action and refer your complaint, claim to the contractor. So, should I report injury to Kynd? NO, Kynd are not interested, they need to work on their tan. What you need to do is report the incident to the NDIS Safeguard commission and include with your report that the contractor is contracted through Kynd. Highlight Kynd in the report as I did. This will assist the NDIS safeguard commission. If many reports are made that link Kynd to support workers and injured disabled the NDIS will take action against Kynd. Kynd contractors seem not to report to the NDIS safeguard commission incidents as is legally required.

An age care nurse gets around $30 an hour and must have certification in age care. It is more profitable to be a NDIS support worker than an age care nurse. This may explain the shortage in age care nurses in Australia. Age care nurses are abandoning age care for the more profitable NDIS support worker requiring no experience or formal qualifications and apparently, answer to know one.

How many support workers does Kynd have?

After 8 years, not many at all. When advertising for a support worker on both Kynd and Mable I had one respond from Kynd and 12+ from Mable and several from Hireup. Mable has much more support workers to choose from than Kynd.

Will Kynd gain as much popularity as Mable and Hireup?

Not likely. Kynd platform is lacking in many features and transparency, and insurance cover. Their competition have transparency of insurance details, better platform and give greater access to your account. Mable and Hireup have full transparency / disclosure to the NDIS participants. Kynd do not.

Comparing Kynd to Mable NDIS support.

Kynd does not give you online access to past and present invoices. Kynd does not provide you online details of when they paid the contractor. Kynd does not give you a receipt for payments made. Kynd, annoyingly can invoice you 6 times within a fortnight and pay the contractor fortnightly. If you you love paperwork and dealing with several invoices a fortnight and making several bank transfers to Kynd per fortnight, Kynd is for you!

Their competition, the major players, Mable and Hireup, professionally invoice you once per week on the same day of the week. Making paperwork and the payment process a pleasurable experience. If at all in the future you wish to view payment records and replace a receipt for payments made, just log in to Mable and view/download again. Not with Kynd, you get no receipt, no access to past invoices online.

Kynd is very opaque with a notable reluctance to transparency and some of this is contributed to lack of professionalism. Not even publishing their physical place of business. When I think of kynd, I think of Chinese food. You’re left feeling bloated and later unsatisfied.

Mable, invoices you weekly on the same day of week and pays the support working within an hour or two of receiving your payment. Mable, provides you with a receipt and also the date and time they paid the support worker. Mable is more professional than Kynd. Mable gives you online access to past invoices, receipts and record of when support worker had been paid. Mable insurance policy, unlike Kynd is fully transparent and details easily viewed online. With Kynd, you have to make a written request.

Trivia

Trivia time: Support workers gave themselves a 50% pay increase in 2021. Average payments went from $40 an hour to $65 an hour. The Government have little idea how ridiculous it is that a person with no experience or qualifications is able to get paid $60+ an hour to assist disabled persons. When I’ve spoken to friends, family and associates about the pay rate of NDIS support workers they are all shocked. They had no idea the amount of money they get. The NDIS is lucrative for those wanting easy and good money and is open to abuse.

An age care nurse gets around $30 an hour and must have certification in age care. It is more profitable to be a NDIS support worker than an age care nurse. This may explain the shortage in age care nurses in Australia. Age care nurses are abandoning age care for the more profitable NDIS support worker requiring no experience or formal qualifications.

Support workers, like foster children are easy to identify in public. Support workers are often seen walking with phone in hand next to a disabled person. Paying more attention to the phone than the often frail, vulnerable disabled person. Next time you see a support worker with a disabled person playing with their phone say something like. “Easy job, $60 an hour to look after your phone and pay more attention to your friends/family”